Hi, Finance Guy.
Thank you for posting your concern here in the Community. I'm here to help you open an attachment in QuickBooks Online (QBO).
First, let's make sure that attachments have no special characters in the file name. Then, you can reopen the PDF file. If the issue persists, I recommend you open your browser's private window. It isolates your browser's cache, which is the common cause of unusual behaviors in browsers.
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If you're able to open your attachments successfully, you'd want to clear your regular browser's cache. Also, you can use other web browsers.
Lastly, ensure that you're attachments meet the specific requirements. Here are the file types you can attach in customer and vendor profiles, as well as their transactions:
- PDF
- JPEG
- PNG
- DOC
- XLSX
- CSV
- TIFF
- GIF
- XML
You can browse this article for more detailed information: Attachments in QuickBooks Online.
I’m also adding here an article that will guide you if you wanted to create your templates in QBO. Customize invoices, quotes, and sales receipts in QuickBooks Online.
Please don't hesitate to leave a message below if you need further assistance with QuickBooks attachments. We're always here to help you.
