We don't want you to be inconvenienced in any way. Please be assured that assisting you with receiving payment in a foreign currency is our priority, @Marja Kleynhans.

QuickBooks Online can generate invoices and bills in a variety of currencies. However, we can only use our home currency bank account. This means QuickBooks is unable to record a payment in a currency that does not match the invoice or bill's currency.

To receive payments in a foreign currency, please take note that the Multicurrency feature has to be enabled. You can click the Gear icon and select the Advanced tab. 

First, we’ll need to create a dummy bank account using your home currency to allow the flow of different currencies. I’ll show you how:

1. Go to the Gear icon and then select Chart of Accounts.
2. Click New.
3. Under the Account Type column, select Cash and cash equivalent. Select Cash on hand as the Detail Type. Type in Dummy Bank under the Name column.
4. Let’s make sure you’re using your home currency (USD) in this account before saving and closing it.

Once done, we can initially record the payment through the Receive Payment and Deposit to the Dummy Bank. Please take note of the amount provided at the bottom right before saving the transaction.

After that, we’ll transfer the amount of USD 9882.39 from Dummy Bank to the EUR bank account. Since the bank already advised you to set out the amount in EURO as EUR8805. We can use these figures, or you can check if they match with the conversion rate.

Here’s how:

1. Navigate to + New and select Transfer.
2. Choose Dummy Bank from the drop-down arrow under Transfer Funds From column
3. Using the drop-down arrow next to Transfer Funds To, choose EUR Bank.
4. Select USD from the drop-down arrow under the Currency column.
5. Under the Transfer amount column, type in 9882.39.
6. The exchange rate will automatically appear. You can also manually change it and use the provided amount from the bank.

I'll be sharing with you how Multicurrency works. You might also consider adding a foreign currency account to your Chart of Accounts.

I’ve added these informative resources that’ll guide you with fixing reconciliation in QuickBooks:

• Categorise and match transactions.
• Mixing currencies in journal entries.
• Learn the reconcile workflow in QuickBooks.
• Fix issues for accounts you've reconciled in the past in QuickBooks Online.

Feel free to hit the Reply button if you have other questions about bank transactions and foreign currencies. I'll handle it for you. Have a great day!