It says over here you should create an expense to refund a customer where no goods/items were purchased (basically an over payment)? - https://quickbooks.intuit.com/learn-support/en-za/help-article/customer-refunds-credits/record-custo...

We need to be able to create the refund separately to the amount being processed on the bank account since it can happen on different days. So the above solution doesn't work.