Hi, Equality Accounting.
This isn't the kind of service we want you to experience. We have not received any reports from other users getting the same challenges when accessing QuickBooks Online (QBO). For the best performance, it's generally recommended to use Google Chrome. If the issue persists, you might want to close other open programs or browser tabs that you are not currently using to speed up QuickBooks Online.
Each program or tab in your search engine uses your system's resources, and if too many are open, this can cause QuickBooks to run slowly.
However, if it's still running slow, we can do some of the basic troubleshooting steps by accessing your account in a private window.
Here's how:
- Google Chrome: Press CTRL + Shift + N.
- Safari: Press Command + Shift + N.
- Mozilla Firefox: Press CTRL + Shift + P.
Once signed in, open an invoice from there. If it rectifies the issue, go back to your main browser and clear its cache to remove the portal's history. You may also try accessing your account using another supported browser.
To give you more tips on what are the browsers that work best with QBO and on how to fix performance issues, please see these links:
Know that I'm just a few clicks away if you have any other questions. I'm always up for further assistance. Have a good one!
