Thanks for reaching out to us, @Margie- MGL,

To experience the best performance when using QuickBooks, it's generally recommended to use Google Chrome. For the full list of supported browsers, including version, please see the following article: System Requirements for QuickBooks Online, QuickBooks Online Accountant and QuickBooks Self-Employed.

If you're experiencing this glitch while in Chrome, you can use an alternate browser or establish a private window and see if it resolves the problem. Try these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N

 Clearing the cache can also fix web page issues like missing icons in the Dashboard, and help you start with a clean slate

Please update this thread about the result, or if I can help in any other way. I'll be right here for you. Have a lovely week!