Glad to have you back in our support page for QuickBooks, Steven.

I'm delighted to know that my colleague's answer helped you. Joining the thread to share additional insights about this payment concern.

Yes, you're on the right track. You can hold the amount in the Undeposited Funds if the refund still didn't hit the bank. Then, deposit it to its respective register once you see it in your bank statement as cleared.

This way, you'll be able to reconcile your accounts properly and your bank balances are accurate.

For other concerns about customer payments or refunds, post them again here. I'll be right here to help you. Have a wonderful day!