Dear QuickBooks Support

I'm writing this in the Community Forum to see if you actually listen to what your customers are feeling.

After over a month of QBO users complaining about not being able to connect to Standard Bank, not much support has been offered, other than "you can still do it manually". Great. Thanks a lot. We really want that as the option (NOT!).

I received the emailer below.
Notice that the "Community Community" is in the subject twice.
Notice a string for something isn't working.

Here is what I think.
QuickBooks is battling with attention to detail and bug fixes.
This should be the first priority for a SAAService. 
Bolster your dev, UX and UI departments. 
Start to "fine" the team for not having attention to detail, and not fixing issues quickly.
Get it right.
Please, and thank you.