Thanks for joining us here, @henningrst-gmail.
I know how imperative it is to have online banking connected with your account. As of the moment, our engineers are still working with Standard Bank to get the error resolved. We don't have an exact timeline as to when this will be fixed.
I haven't called our Customer Care Support. Please contact them so they can add your account to the list of affected users and provide this investigation number for easy tracking INV-60494.
To reach out:
- Go to Help.
- Select Contact Us.
- Enter a brief description of the case, then tap Continue.
- Choose Chat with us.
Meanwhile, you can follow the link provided by my peer above @Rasa-LilaM to download transactions manually.
I'm also attaching our guide about reconciliation to help match your bank account with QuickBooks: Reconcile your bank account with QuickBooks.
Don't hesitate to reply anytime if you have other questions or concerns. I'll be around for you. Take care and stay safe.
