Allow me to share a few information as to why your bank isn't updating and help you fix this, Lindie.
Sometimes, your financial institution may have run an update in their system. You'll want to call them to see if there are updates or scheduled maintenance releases. Usually, this can prevent the transactions from being downloaded to QuickBooks Online (QBO). If not, you'll want to disconnect your account to refresh the connection and reconnect it. To disconnect, follow these simple steps below:
- Go to Banking on the left pane, then select Banking at the top.
- Choose the account you want to change, and then click Edit (pencil icon).
- Click Edit account info.
- In the Account window, check the box next to Disconnect this account on save.
- Click Save and Close.
Once done, reconnect it again. For more information and detailed steps, consider following this article: Connect bank and credit card accounts to QuickBook Online. However, if your bank is still not updating, I suggest reaching out to our support team to investigate this further. They have the necessary tools to pull up your account in a secure environment.
For your reference, once downloaded, you can proceed in adding or matching transactions with what you've already entered in QuickBooks. Please check this out for your guide: Categorise and match online bank transactions in QuickBooks Online.
Post again in the Community if you have any other questions about bank feeds, I’ll be more than happy to help. Take care and have a great day!
