Thanks for reaching out, Ramona.

The Community space is a public forum. Therefore, we're unable to provide sensitive information for security purposes. 

Can you provide details on what issues you're having while working in QuickBooks Online? This way, me and my colleague will help you out.

Although, we also another go at helping you over the phone or Chat, too. You contact our support by following the link provided by our All-Star @Fiat Lux- ASIA.

We look forward to your reply.