I appreciate you coming here for support, Accounts SA.

Let's break your question down a bit so we can make sure we are covering everything. In terms of the refund process has a 7-10 business day turn around time. 

On the other note, the best way to confirm the details and the reason why there are deductions is to contact our QuickBooks Care Support. This is because the process requires the gathering of sensitive information and needs to be conducted in a secure environment. You can refer to BettyJaneB's instructions above on how to contact us.

You can also check out this article for our contact information. Click on the QuickBooks Online drop-down to see the most updated support schedule: Support hours and types.

Get back to me if you need more help with this or other questions. I'm always around to assist you. Take care and have a good one.