Thanks for getting back to us, @Accounts SA.

At this time, the system only supports debit and credit cards for a subscription payment. You can renew your subscription using an active card, and this can be done using a web browser.

However, to retain your account, I suggest contacting our Customer Care Team. They have the tools to check on your account and can provide further advice regarding this matter.

Here's how you can reach them:

1. Click on Help at the top.
2. Press on Contact Us.
3. Enter a brief description of your concern in the What can we help you with? box.
4. Hit on Let's talk.
5. Select on Start a chat.

Know that you can always check out the link shared by my peer above to help you with updating your billing details.

Please keep me posted if you have any other follow-up questions, I'm always here to answer it for you.