Hi there, Kerry. I appreciate the time you’ve taken to troubleshoot and share your findings with us. I can see how it’s been confusing to experience different behavior for this specific product, especially since it works as expected for others.
 

Since you’ve already followed the troubleshooting steps and verified your browser setup, I recommend reaching out to our Live Support Team for further assistance. They are equipped with advanced tools to review your account and transaction settings in detail.
 

Here’s how you can reach them:
 

1. Select the Help (?) icon at the top of the page. 
2. Go to the Search tab to activate the Contact Us button. 
3. Click on Contact Us. 
4. Type your concern in the box and click Continue. 
5. You can choose to get a callback or chat with our live support.
 

For the support hours, please refer to this article: Get help with QuickBooks Product and Services. 
 

Please let us know if you have further concerns.