I have a question regarding how QuickBooks handles overpayments on invoices.

When a customer makes an overpayment, the invoice reflects the payment amount as equal to the invoice total, and the owing balance shows as zero. However, this does not inform the customer that they have a credit.

Wouldn't it be better for the customer to see the actual payment amount and the balance showing the credit difference on the invoice itself?

As it stands, customers cannot see their credit when only viewing paid invoices. They need to receive a statement, but the statement doesn’t show which invoices generated the credit.

Is there a setting I can adjust to display the actual payment and credit on the invoices directly?