Thank you for adding more details about your concern, GC101. We need to input the workshop's email address into the Customer-facing email field to ensure that responses are directed to that specific department.
You can personalize the sales templates and update the email address displayed, such as the user's email address when sending sales forms from QuickBooks. Keep in mind that you'll need to manually update the email address in the Customer-facing email field if you need to send different email information.
When you're ready, let's proceed to the Contact info section to update the email information. Here's how:
- Navigate to the Gear icon in the upper right and choose Account and settings under Your Company.
- On the Account and Settings screen, go to the Company menu on the left panel and click the Pencil icon for Contact info.
- Enter your in the Customer-facing email field.
- Click Save and Done to keep the changes.
You can explore this article to learn more about managing quotes and converting one into an invoice: Create and send quotes in QuickBooks Online.
I've gathered some resources some resources that you can use in the future. They cover topics about using your Gmail address to send invoices, and tracking customer payments:
Stay in touch if you have other sales or customer-related concerns and questions. The Community is always ready to provide the assistance you need.
