Thanks for joining this thread, jmarewski.
I know this can be challenging in showing the Open balance in your reports. I recommend contacting our online support team for further investigation regarding this matter. Our support team has all the necessary tools to conduct a thorough check, and you can also schedule a callback or initiate a chat.
Here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
In addition, refer to this article to learn how to set a schedule and send it by email in QBO: Set schedule and email information for a memorised report.
Don't hesitate to update us anytime if you still have issues running your reports in QBO. I'm always here to help.
