Good job for checking the balance report, Kathoff. It'll help us know if there's a vendor balance.
In the report, you can try to change the period or dates. This will help us view more transactions.
Although, if you're still unable to see any balance, this unusual behavior might be caused by some browser hiccups. We'll perform some basic steps to fix this.
Let's start with logging in to your account through a private browser. This is the best spot to isolate web issues. These are the shortcut keys:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If you're unable to see any balances or off, go back to your regular browser and clear its cache. This refreshes the program.
Also, you can use a different browser like Google Chrome or Mozilla Firefox.
If you're still encountering the same issue after trying the steps, I'd suggest reaching out to our customer care support. This way, an agent can take a better look at this. Follow the steps provided by MirriamM on how to get in touch with us.
The Community is open 24/7. Please know we're just around to help you.
