We appreciate you joining the thread, @Lody.

Know that we see the urgency of this matter and want to ensure we can provide you with the help you need to get through your current situation inside QuickBooks Online (QBO). That said, can you tell us more about your query? Are you trying to reconcile your bank account inside the program? Or do you have a recent reconciliation that you'd like to fix?

Feel free to comment below or visit the Community space. We'll make sure to get back to you as soon as possible. Stay safe!