We're here to help, @mwpennya. 

It's our priority to assist you with your concerns. However, we'd like to ask for further information so we can provide an accurate resolution.

May I ask what specific issues did you encounter during the initial setup of your QuickBooks Online (QBO) account? You may also attach screenshots of the error message so we can have a clearer picture of the problem. 

We're looking forward to hearing from you soon, mwpennya. Just click the Reply button below to add a response, and we'll be there right away to continue assisting you. Take care and have a good one!