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EstherY
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Can we ask is it an apple device you are using. 

 

If so can you try one of the steps and one of them should resolve your issue? 

 

partnerauth.platform.intuit.com’s

Steps to try make it work

• Complete an NVRAM reset (contact Apple support or search for the process)

• Reset the router

• Use a different network

• Use a non Apple computer

 

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