Hello @IB5,
Since you're still unable to post a bank charge using resolve difference of a bank transaction, I'd recommend contacting our Customer Care Support. From there, one of our specialists can create a case associated with your account to be submitted to our engineering team for further investigation if needed to do so.
With this, here's how you can reach our live support:
- Go to Help.
- Select Contact Us.
- Enter Resolve Difference in the What can we help you with? field.
- Click Let's talk.
- Choose a channel where you want to get in touch with our live support.
Additionally, you might also want to check out this helpful article to know how to manage your account register and utilize its related functions: Find, review, and edit transactions in account registers.
If there's anything else that I can help you with, please let me know in the comments. Stay safe!
