Hello there, @pete31.

I recommend contacting our Customer Support Team. This way, they'll be able to further check the connection between your bank and QuickBooks.

You can speak to our representative through the Contact us feature in QuickBooks Online. I'll guide you how:

1. Go to the Help menu and then click Contact Us.
2. Share a brief description of your concern in the dialogue box.
3. Click Let's talk.
4. Select Get a callback to get an available representative.

I've included an article about matching and categorising bank transactions in QuickBooks Online. This will help you keep your books accurate.

For other QuickBooks related concerns, let us know so we can help.