Hello there, Kieran3,
Our Product Team had fixed this issue and the recommended step is to resend the impacted invoice or just send a reminder to the client. This will help them view the transaction in PDF.
Since you're getting the same results, I suggest contacting our QuickBooks Self-Employed Team. Doing this will help them isolate and find the root cause of the behavior.
To open QB Assistant, follow the step for your device:
- Log in to your account via a web browser.
- Select Assistant from the top menu.
- Enter or say “Talk to a human.”
- Choose Start a chat to connect with a support expert.
Let me know if there's anything else I can help by leaving a comment below. I'm always right here to help.
