Hi htwydell,
I appreciate that you're entering everything here in detail. However, it would be best if we have visibility of your account as we guide you through the setup. For this reason, I'd recommend reaching out to Support tomorrow during the UK business hours, so they can help you with this.
Here's how to reach them:
- Click on Help and select Contact Us.
- In the text box, enter the summary of the scenario and click Let's talk.
- Choose Call Us or Message Us. These options are available during UK business hours.
You can also check out the QuickBooks Online Advanced Payroll Hub for references with other topics.
If you have other questions at the moment, feel free to go back to this thread.
