We don't want you to feel this inconvenience, @Annie07.

We want to ensure you'll get the best service while also ensuring you'll get the help needed. At this time, we're unable to provide the turn around time as to when this issue will be resolved.

Rest assured that we've already informed our engineering team and they're diligently working in all hands to fix this as soon as possible. With this, I'd still recommend contacting our Customer Care Support so you'll be added to the list of affected users. Someone from our support can also provide and discuss the conditions of your subscription fee.

Lastly, you can always visit our Self-Help references in case you wanted some related articles in managing your account and transactions.

If there's anything else that I can help you with, please let me know in the comments below. Always around got your back here in the Community.