Hi James!

Thank you so much for responding, I'll definitely send a message with my details and such as soon as possible.

I never came across any blockers/information stopping me from ending the free trial and purchasing a subscription at a discounted price. The cancellation of the trial and subscription purchase happened seamlessly.

The free trial was only active for less than hour (if I remember rightly) before I purchased the subscription. I used the same email address both times and wasn't aware of any restrictions regarding this, however it would make sense for the system to be confused if that's not how it should go. 

Thank you for your time and help!