Hello! I'm just wondering if anyone could help me, or at least point me in a better direction with an issue I've got with QuickBooks Self-Employed.
I am a new customer to QB and signed up for the QB Self-Employed free trial on November 26th. However, I decided to cancel my free trial (that same day) and immediately purchased the paid subscription after seeing the Black Friday 60% off deal.
I didn't have any issues with the payment process and the money left my bank account soon after. I also received an email confirming my payment and subscription the following day, so thankfully I have an invoice as proof of purchase.
The issue comes when I log into my QB Self-Employed account. It tells me my free trial has ended (which it has) but won't let me access the service unless I pay Β£6/month + VAT. This is quite confusing as I chatted to a nice agent called Dev on the QB live chat and he told me that he can see I have an active QB Self-Employed subscription (again thankfully I took a photo of this, as I never received the chat transcription that I requested).
I don't know why it's telling me I need to pay for a subscription, since I already paid for it. The agent on live chat provided me with an email address to hopefully get the issue resolved and told me I would get a response within 1 business day.
It's been 6 days now since I sent an email to the address I was given and I still haven't got a response, nor has the issue been resolved. I thought it might have had something to do with the fact that QB ran into some issues last week, but even after they announced that everything seemed to be back in order I still have this issue.
I'm just wondering if anyone could offer any tips on why this is happening and who else I could contact to get this resolved. I'm newly self-employed and would like to be able to actually access and use the service that I've genuinely paid for!
Thanks in advance!
