@TBW1   I too feel the same.  I have just joined QBSE and find that the email my client receives stating that they have received an invoice, looks very unprofessional (I too understand that I am paying the basic fee!).  I am hoping that QBSE realises that the initial impact/look of an email is just as important to our customers as the actual invoice itself.  I really appreciate the ease of the other functions and also like the look of the actual invoice itself  - for me it is literally the initial email and extra 'click' that they have to go through to actually see the invoice itself.  Did you end up sending emails via PDF or have you persevered with the QBSE automatic invoicing?