Im getting quite annoyed with the bog standard "try this" and "try that", when all you have is like 3 ways of doing the same thing, all of which dont work.

your link to the customer care department takes me to a page, after when i have entered my details, displays a blank web browser, what looks like it should be a chat window.  it did say support 24/7, so naturally i assumed it would work.  maybe you need to fix that part first?