Thanks for joining this thread, @emilymac9. This issue was investigated and already closed as resolved for INV- 29240.

If you're still experiencing the same error after following the troubleshooting steps provided on this thread, I suggest you contact us. Our Customer Care team can pull up your information in a secure environment. You will also receive updates once the investigation is re-open. 

Feel free to message us if you have other concerns. We're always here to help. Have a pleasant day ahead!​