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The VAT amount will show as zero if you selected the 20.0% RC CIS VAT on an invoice, as it is a reverse charge, @EmmaV1.
In QuickBooks Online, there are two 20% VAT codes applicable for sales, such as 20.0% RC CIS VAT and 20.0% S VAT. The 20.0% RC CIS VAT is not charged on the invoice, as your customer is responsible for accounting for the VAT directly to HMRC. If you mean to use the standard 20% rate, select 20.0% S VAT on your transaction for accurate calculation.
Also, you can review your Tax page in QuickBooks to better understand how each of them is calculated. Here's how:
- Go to Taxes from the left-hand panel.
- Open the Edit VAT dropdown and select Edit rates.
- Click on each VAT rate to see its description.
If the correct VAT code is selected and the VAT amount still shows as zero, I suggest troubleshooting your browser to resolve unexpected issues caused by corrupted data. If the behavior continues, you can switch to a different supported and updated browser. It can help resolve problems that are specific to the browser you're currently using.
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