Thanks Tom.
Yes - it's amazing how much persistence is needed to get a straight and clear answer from QB staff!
Quite shocking really given that the company deal with our financial and banking information - they should be more transparent and less evasive with customers questions. I think they must know the importance of the issue (as an accounting software company, how can they not!) But are basically wanting to use this to push customers into using their more expensive platforms.
Like you, I am also now trying the alternatives.
As you say - other company's have already made their software ready for MTD - Sage also offers a FREE Self-employed version of their software with slight limitations (already compatible with MTD) or the full version at a cheaper price that QBSE. (free/cheap trial periods also available).
Last year, QBSE also removed the 'work form home' button in the App - for users who work from home, this saved up to Β£300 per year in taxes - I was in conversation with support for 6 months with promised that it would be resolved, but it never was & then they just stopped responding to emails. QBSE users who work from home will now have their tax calculated Β£300 per year higher as a result of this.
This tax year (2025-2026) the app is calculating tax even though the tax threshold has not yet been reached - customer support are trying to tell me that this is an estimate and is how the app should work, but it didn't in previous years - also the calculation makes no sense and doesn't appear to relate to any real-world tax calculation.
In all, Quick Books / Intuit see to have a lack of care, consideration or respect for their customers - very poor customer service, largely based on cut & paste replies and evasion of direct answers to direct questions.
Not much integrity from an organisation that holds peoples financial and banking information!
