Hey there, @Meisz74. Can you share what troubleshooting steps you performed so far? So we'll know the next steps you'll need to take to resolve it. For now, I'll share some of the basic troubleshooting steps in fixing this issue.
I'd like to know if you did try refreshing your app's data. This will remove errors stopping you from scrolling down when accessing estimates and invoices. Here's how:
FOR iOS
- Select the General option from your phone Settings.
- Click iPhone Storage, then tap the QuickBooks Online(QBO) app.
- Tap Offload App to free up the storage without deleting its documents and data.
For Android
- From the Menu tab, tap the More Options.
- Click Settings, and then Refresh Data.
- Select YES to confirm.
If you did perform this and the issue persists, I suggest uninstalling and reinstalling the application. Moreover, you can read this article on where you can download the app to ensure it'll work: How to download the QuickBooks Online mobile app.
Additionally, to get the best performance of the QBO application, ensure your device is within the suggested operating system required by QuickBooks.
If the same issue arises, I recommend contacting the QuickBooks Online (QBO) Live support team to further help you find the root cause of why you're unable to scroll down when accessing the estimate and invoice section.
You can also use this link to connect to us without logging in to your account: https://quickbooks.intuit.com/learn-support/help/en-uk/contact-us.
Feel free to visit this article to show your creativity in personalising your invoice, sales receipt, or estimate template: Customise invoices, estimates, and sales receipts in QuickBooks.
Should you have other product-related concerns or questions about utilizing your QBO application account, especially when opening and scrolling tabs, let me know in the comment section below. I'll jump right back in to assist you further. Have a good one.
