You're very welcome, Staffords.
 
I'm delighted that my previous colleague's response successfully helped you resolve your QuickBooks Online account. Your positive feedback inspires us to continue providing the best solutions for any concerns you may have.

As always, feel free to continue posting questions in the Community if you have any questions or need further assistance with your account or bookkeeping tasks in the program. The QuickBooks team and other users are always here to help and provide guidance.