Getting this issue with your browser's memory leak resolved is our top priority, Mark. Let me assist you by providing troubleshooting steps and helping you send feedback about this experience to our developers.
The first thing we can do is to log in to your QBO account using a private window. Thus, there are times when too much historical data from the browser causes discrepancies that affect the view and performance of your QuickBooks.
To help us determine if this is a browser-related issue, feel free to use either of these keyboard shortcuts to open an incognito window, depending on your browser:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: β + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
If it works, you can return to your original browser and clear its cache, not the cookies, to start fresh. You can also try using another supported, up-to-date browser that is already installed to narrow down the results.
Moreover, this would be a great time to submit your feedback experience to our Product Development Team. They'll be able to review your insights regarding this matter. Here's how:
- Click the Gear icon and choose Feedback.
- Enter your feedback Suggestion.
- Press Next.
Additionally, visit our Feedback forum page to see the recent updates in QuickBooks.
Drop by in this thread again if you have future concerns with handling memory usage QuickBooks Online. I'm here to offer help.
