cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about connecting your bank and credit cards in QuickBooks Online

Reply to Message

View discussion in a popup

Replying to:
Joyce_P
QuickBooks Team

Reply to Message

This issue has been escalated to our engineers, mcgowanweddingcakes.

 

Our product engineers are working their best to resolve the issue with the emailed invoices. As a workaround, you can export your the invoice as a PDF file and send it to your customer.

 

Also, I'd recommend contacting our Customer Care team to have you included in the list of the affected users. We'll be sending you updates with this issue via email.

 

Here's how to contact them: 

  1. Go to Help (question mark icon).
  2. Click Contact us.
  3. Enter a brief description of your concern in the Ask a question (or tell us what's wrong) field and click Continue.
  4. Choose the options in reaching our support team.

I'd also make sure to keep you updated with this.

 

Your patience is appreciated while we are working to fix this for you.

Need to get in touch?

Contact us