Hi there, Tina and TTRAN2. I can see how frustrating it can be to have an unresolved issue. I want to ensure that we take this matter seriously. Let me route you to our appropriate support for them to provide information about this issue.
Before we proceed, have you already performed the troubleshooting steps recommended by my colleague above? If not, I recommend trying those steps out. At times, issues related to cache can lead to QuickBooks Online (QBO) loading incorrectly, consequently causing customer notes not to display.
If the issue persists, I recommend contacting our QuickBooks Online Support team to be added to the list of affected users and receive timely email updates.
Here are the steps to contact us:
- Go to your QBO account, then click Help.
- Enter a brief description of your concern and select Continue.
- Click Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a call back from the next available expert.
Please check out our support hours to ensure we can address your concerns promptly.
In addition, you can refer to this article to learn how to personalize sales forms in QBO: Customize invoices, estimates, and sales receipts in QBO.
Let us know if you have any other QuickBooks-related concerns. I'm always here to help.
