It isn't the experience we want you to have, @ES0107.
Rest assured, I'm here to share the best way to get this matter resolved promptly.
Since the issue persists even after doing the suggested troubleshooting steps by my colleague above, I recommend contacting our support team directly. They have the necessary equipment to check the root cause of this issue and help access the Taxes menu in QuickBooks Online.
Here's how to reach them:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- In Search, select Contact Us to connect with a live support agent.
- Choose a way to connect with us:
- Start a chat with a support expert. Live chat all day, M-F.
- Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.
Moreover, I'll be adding this link to help record, adjust, and delete VAT payments in the tax center: Manage VAT payments in QuickBooks Online. You can run reports for your VAT liabilities, record or edit VAT payments, and see your payments for different periods.
If there's anything else I can do to assist you in handling your taxes in QBO, please don't hesitate to let me know. I'll be around to help.
