Hello Abbotrack and Sarahg1984, thanks for posting on the Community

It isn't great to see that you've been experiencing latency when using QuickBooks Online. We expect the most-used pages to load within 10 seconds, and performance can vary depending on the volume of data (e.g. a new account will run faster than one with thousands of transactions and stock items).

Please first check that your device meets our system requirements and that you're using a supported browser (see below). In general, QuickBooks supports the current and two previous versions of browsers.

- Google Chrome: Version 78 or newer. Intuit recommends Chrome to get the best experience possible.
- Mozilla Firefox: Version 76 or newer. Note: To preview and print forms on Mac OS, you'll also need the Firefox PDF plugin.
- Microsoft Edge: version 75 or newer
- Safari: version 12 or newer (Mac only)

After this, view our tips to improve performance. We don't recommend using an incognito web browser to access QuickBooks, or clearing the cache and cookies on your browser too regularly, as this can increase the time it takes QuickBooks to load. 

If you're still experiencing issues from here, get back to us below.