Thank you for your detailed answer. 

the problem is that when i done a live chat they said it couldn't be done and i would have to start again and link my bank account and download bank statements again so i cancelled my subscription to start a new one hoping that I could export my info that i had for the last twelve months or more into the new one but it does not seem to let me.

I only really need it to do my VAT returns so really basic but had all my rules etc. set up.