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Everything you need to know about connecting your bank and credit cards in QuickBooks Online

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BookkeepingBecky
Level 2

QuickBooks Online Spoofing Emails

Hi all,

I've got a UK QuickBooks Advanced subscription and emails aren't delivering at all from QuickBooks (sales invoices, statements, receipts etc)

I've been battling with QuickBooks Support who have clearly confirmed that QuickBooks is designed to send emails by spoofing our company email address which with any secure email setup will quite rightly have anti-spoofing measures in place and QuickBooks's 'solution' is to remove the spoofing security which is obviously not an option.

They are totally uninterested in looking at this or admitting malpractice - has anyone else had this issue or have any recommendations of where to escalate this to?

Thanks in advance!

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