Ashleigh 1,

Can you PLEASE stop calling the data extraction tool, read only. It is not read only it extracts reports dictated by Intuit/QuickBooks. 

Read only gives us access to ALL of our legally owned data something that has been denied to us. We were promised a read only licence that is entirely different to the extraction tool that has been made available. 

I don't wish to be rude but you need to discuss this with your technical team so that you do not continue to inflame the situation. You are responding to very angry and frustrated customers who have been loyal to QuickBooks for some 25 years and are being treated appallingly. The arrogance that we will be led like sheep to using QuickBooks online when it is inferior to what we have been using all these years is astonishing.