Hey there, @usernameonetwothree. I appreciate you trying your best to fix the issue by performing the steps provided by my colleague.
Since the issue persists, I recommend contacting our QBO Live Support Team. They'll be able to help you pull up your account in a safe environment. And look for the root cause of the issue and help you fix it.
Feel free to follow the steps below on how to perform this:
- Sign in to your QuickBooks Online company.
- Choose Help (?).
- Enter the topic you need help with or enter questions in QB Assistant.
- To connect with a live support agent select Contact Us.
- Pick a way to connect with us:
- Start a chat with a support expert. Live chat all day, M-F.
- Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.
For additional insights about moving data from QBDT to QBO, feel free to read this article: Find out how your books will move from QuickBooks Desktop to QuickBooks Online.
Let me know how it goes by replying to this post because solving your issue is our priority. Take care, and have a blissful week.
