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Replying to:
Ethel_A
QuickBooks Team

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Hello there, @usernameonetwothree.

 

I know how you feel being stuck while updating your QuickBooks Desktop. No worries, I'm here to help you successfully update it.

 

Let's begin updating by clicking this link: Downloads & Updates.

 

Error 12007 means you can't successfully connect to the internet, which causes the error during the update. Follow the steps below to fix this.

 

  1. Test connectivity and settings.
  2. Review the Internet Explorer settings
  3. Check security settings

 

You can refer to this article for the detailed steps. It is a US article but functions the same as the UK QuickBooks Desktop version: Get help with errors 12002, 12007, 12009, 12029, and 12031 when updating.

 

If you're still getting the same error, you can contact our Support team to further assist you in updating your QuickBooks Desktop.

 

Additionally, here are articles you can read for future reference in moving QuickBooks Desktop to QuickBooks Online: 

 

 

Let me know if you have questions about updating QuickBooks Desktop. I'm always here to help. Have a great day.

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