If he does decide to take on Intuit I would definitely support a claim.  It looks like we are going to have to remain with QB having looked at all the other possible options.  The online version is substandard to to desktop system and the data we have migrated there is a real mess.  It is going to take us weeks, if not months,  to get things into a working order.  We will need to create a new file from scratch setting up our customers in a different way.  Having access to the old QBD programme meant we could schedule this work in chunks.  We now need to get all the data sorted to an arbitrary deadline.