It's my priority to help send your statement successfully, @Gloudine.
To begin, make sure to keep your QuickBooks up-to-date so you have the latest features and product improvements.
A damaged data file may be the one that causes the error. We can confirm this by performing the verify and rebuild steps. Let me show you how:
- Go to the File menu.
- Choose Utilities, and then select Verify Data.
- If you receive an error message, let's try searching it on our support site for specific instructions to resolve it.
- If you'll be prompted that your data has lost integrity, it indicates that you have a damaged file. We'll have to rebuild the file.
We proceed, here's how:
- Select the File menu and choose Utilities.
- Click Rebuild Data.
- Next, select OK to create a backup copy of the file.
- Select where you want to save the backup. Then, when the rebuild has complete, click OK.
Then, let's set up your email preference again. Once done, try sending a statement again.
If issue persists, I suggest contacting our support directly. They have the tools to check your account and find the root cause of your concern: Contact the QuickBooks Desktop Customer Support Team.
Feel free to get back in here if you have other questions about sending statements in QuickBooks. I'm always around to help. Keep safe!
