Today another email from Intuit highlighting that they have totally missed the issue yet again. They are developing - at our request apparently - a tool that will enable extraction of data but as I understand it this is via a web based access. In the absence of a change of heart WHAT WE ACTUALLY NEED is a read only, one off payment, licence so that we can access what we want as and when we or HMRC want it. May I remind the expert IT people in Intuit working on this, that when desktop Payroll ceased the extraction method was woefully inadequate - and yes HMRC were very aware of it and in the absence of Intuit support actually assisted resulted in my having to recreate 3 years payroll in the HMRC software Basic PAYE Tools in order to correct QUickBooks Payroll software errors  - ithe extractio file was aptly called UKDataDump!! 

I do not understand why Intuit think it acceptable to treat it's lgng term UK customers in this way. Online account software is very very very basic. It is geared to new, single user, businesses, a niche market but not for  established businesses with many needs. Desktop has been the best software on the market for over 20 years. Online is one of many alternatives all equally basic none with Desktop's functionality or usefullness.AND yet again I must confirm that anyone expecting the transfer of data from Desktop Pro to Online to give them everything they already have will be sadly disappointed. 2 of my clients have already tried it in the past and swiftly went back to Desktop. If you are transferring data from one system to another and the new one has less functionality then there is nowhere for that data to go to! I despair but I do not intend to take the lack of a read only file as a viable alternative.