Hi usersupport5, thanks for your post - we're sorry to hear that you've been let down by our support team on more than one occasion. This isn't the level of service that we expect to give, and we'd like to make sure that your faith is restored going forward. So that we can ensure your cases are fully reviewed, please reach our care team through this link where a member will be able to escalate. 🙇‍:female_sign: