Hello there, Chris.
First, let's make sure you're using a registered email for it work. Then, make sure it was set up correctly.
Lastly, if it's still not working, I suggest getting in touch with our customer care support to have your receipt forwarding feature set up checked. Here's how:
- Open this link: https://help.quickbooks.intuit.com/en_GB/contact?.
- Choose QuickBooks Self-Employed.
- Fill in the fields, then click Ask Your Question.
An agent will reply to you within 1 business day.
Of course, you can always post in the Community if you have other concerns.
