Hello, 

Im a relatively new Quick book Self Employment user. So far i'm getting along well with it. But, one major feature i'm really struggling with is getting the receipt forwarding function working.

I am forwarding all my receipts from my verified emailed address, and I've checked my setting for receipt forwarding and they are correct, but when i forward a receipt, I get a reply email from Quickbooks saying:

We're sorry, we can't process your forwarded receipt
You recently tried to forward a receipt to [email address removed]. We couldn’t process the receipt because the email address it was forwarded from is not set up for receipt forwarding.

Now, it used to work. I had to change my original email that i signed up with to my new email a couple of weeks ago. but i changed all my account settings and verified my email and made sure that is the email set up for forwarding. and i just don't know what else to do to get it to work. this was a key feature for me as i do a LOT of online buying transactions for my business.
But it is sending to the correct address.

any help would be greatly appreciated. thankyou

Chris